Technology Support Information

  • Help Desk FAQ

    Need technical assistance?

    Help Desk provides technical support services for all computer related hardware, software, data systems, and network issues across the district. It is open school days and working non-student days.

    Hours of Operation: 7:00 am to 4:00 pm

    FamilyTechnology Support

    Families can open a support ticket through our Family Technology Help Request Form 24/7 or for more urgent help during hours of operation call: 425-385-HELP (4357).

    Staff Self-Help and Technology Support

    Search Help Desk - How Tos or Office 365 Help Channel to find the latest "How To information" to get you up running. Staff Office 365 log in is as user name. Staff are asked to review these helpful tips before creating a work order related to general questions they may have about district systems and accounts.

    These how tos include the following information and more.

    Resetting Passwords
    Remote Access from Home
    District Technology Equipment Standards
    Email Setup on Mobile Devices
    Telephone and Voicemail FAQ

    Staff Service Request Link: Help Desk Web 24/7 (staff must be logged in to access this link) or for more urgent help during hours of operation call: 425-385-HELP (4357).

    For a general overview of how district technology is set up for different users link to Technology Orientation.

Customer Service

  • Overview of Support

    The singular goal of the Everett Public Schools is to enhance the learning environment for students. Our goal and technology support is to provide the tools and system to support the technology initiatives in the classroom. This entails desktop and laptop computer support, digital tools, network security, access, and general technology customer support.

    Help Desk Tickets and Phone Support

    The Learning and Information Technology Services staff has a host of expertise to address a wide range of technology needs and to best match the request for service or problem solving, the Help Desk routes service tickets to the appropriate resource. The staff is effectively able to this best when a service ticket has been submitted. Typically one to two staff of the thirty person department is dedicated to phone response while many issues in the ticketing system route directly to the appropriate staff whether that be a field technician, student data analyst, or network technician. Phone support is best utilized when an issue is urgent but even then opening a ticket and then calling in with the ticket number can accerlate the response of the department.

    Directions for opening a Help Desk Web ticket