• Make sure your student is logging in using the i-Ready icon on the student tools page.
  
  
• Use the correct student ID and password in Clever. 
  
  
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• Contact Learning Management System department 425-385-4200 for help with passwords.

• i-Ready only works on a laptop, desktop or iPad. Learn more about technical requirements.
  
  
• There may be too many devices on your internet. All the devices actively using internet in your home (computers, tablets, smart phones. smart TVs, Alexa-type devices, gaming consoles and streaming devices) are competing for limited internet.
  Try to limit streaming and device use when students are accessing the i-Ready.
  
  
• Check the time. Diagnostics are only open from 7:30am to 9 pm. It's ok if your student is logged off in the middle of the diagnostic. Your student will NOT lose their progress and will be able to continue from where they left off the next morning.
  
  
• Note: your student's teacher may choose to limit the diagnostic window to online class time only. 

• Can't find the diagnostic: Diagnostics are only available between 7:30am to 9:00pm. Note: your student's teacher may choose to limit the diagnostic window to online class time only. 
  
  
• Stuck on the math tools screen: remind your student to watch all 4 videos for each tool. Students can move on once all math tool icons have a red check mark.
  
  
• Accidentally took a different student's diagnostic: call the teacher to have the diagnostic reset.

• The diagnostic is designed to determine what your child knows and doesn’t yet know. It is not like a standard assessment. The diagnostic is a computer adaptive test, so as the student answers a question correctly, they will get a harder question; if the student answers a question incorrectly, they will get an easier question. In that way, the test will zero in more accurately on your student’s learning level.
  
  
• This test should be challenging, and that’s okay. Students will see questions on material they have not yet learned. In this way, we can get the most accurate picture of a student’s learning
  
  
• It is important for us to know what a student is not yet able to do because the results of the diagnostic assessment determine the lessons your student will be assigned.
  
  
• Please be there to proctor the diagnostic, however your student should do the diagnostic alone without assistance, including the use of a calculator or dictionary. Encourage your student to take their best guess and move on. Parental assistance during the diagnostic will not provide us with accurate results.
  
  
• We have additional support resources here!

Click here to view the i-Ready Technical Support Videos

The best source of information about your child's learning is your child's teacher. Should you have questions regarding how i-Ready is used in your school, please contact your child's principal. For any more information about this assessment, or other assessments, please contact the Assessment and Research Department.

For questions about logging in, please contact Learning Management Systems (LMS) or call 425-385-4200.