We are experiencing issues with Pearson product log ins. The issue is being addresses and we will post when this is resolved.

Microsoft is working to resolve an issue with multiple credential prompts in Outlook client. Users are encouraged to use the Office 365 Outlook webmail as a work around

https://www.everettsd.org/Page/25473

Google Classroom general information.

Please review Joining a Google Classroom for Students

Families need to log out of all google accounts before trying to log in to Google Classroom.

Please review this Google Troubleshooting Guide.

Many digital tools provide students and staff with the option to use “Sign-in with Google.” When using this sign-in option, you may sometimes experience a strange error message or failure to login. This can happen if:

1. There are multiple Google accounts signed-in to the Chrome browser.
2. You are signed into the Chrome browser with your Everett Public Schools Google account, but there is another account signed into the Google web page.

Guardians can log in with their gradebook/Info user name and password to our Home Access Center. Link here for directions to log in and update information.

Families who are logging onto an Everett Public Schools Chromebook at home will need to connect the Chromebook to their home network or the hotspot checkout out as well. Link here to directions for connecting Wi-Fi.

The support for internet access at home page of the district website has links for how to connect to a home network.

• https://www.everettsd.org/Page/23802

The instructions are the same for connecting to the wireless network generated by the hotspot.

• This name, called a SSID, is printed on a label attached to the hotspot.
• The password is also printed on a label attached to the hotspot.
• The hotspots will advertise a wireless network named “Coolpad Surf ####” or “Franklin T9 ####”.

You can also connect the hotspot directly to both Windows and Chromebook devices using a micro-USB cable in addition to connecting wirelessly.

• The Coolpad Surf hotspots have a modular charger included so the USB cable can be unplugged from the charger and plugged into the computer.
• The Franklin T9 hotspots do not have a modular charger, so the family would need to provide their own micro-USB cable for this purpose.
• The hotspot will still advertise the wireless network while plugged in via USB so other family members may connect wirelessly at the same time.

Students cannot download the application to Zoom but they can view from the web. This will work on all devices. Stay tuned for an even easier way to manage Zoom within Canvas.

There are several key steps to troubleshooting steps you can try before completing the form requesting support.

If family members share a computer it is often necessary to clear the cache before the next user logs in to a digital resource. 

• Link here to directions on how to clear cache.

If using a tool that has a google account log in, make certain you have logged out of any personal google accounts on that device or try incognito mode.

In looking ahead to students who might be using district devices, a reminder that the district access to YouTube is limited to grades 6-12. Students in elementary school who need to use school devices or work within our district Google Apps environment will not be able to access Youtube videos on a school device.

The district has developed a series of Learning Engagement materials including printable options for home use. Link here to the Leanring Engagement resources.

Teacher's website pages will share further enrichments and ways to keep connected.