- Everett Public Schools
- Family Tech Support
Family Technology Support
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Troubleshooting Tips
Try these first before opening a ticket.
- Clear Cache
- In Zoom, turn off camera
- Shut down and restart computer
Need Help?
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For computer repair issues, please select the link for Appointments on the left menu to schedule a time to bring the computer in.
For issues not related to broken hardware, please use the Quicklink to the right for Family Tech Help Request ticket. Be as detailed about your need for support and a member of our technical team will contact you to assist.
Call in during school hours to 425-385-4357 (HELP)
Thank you for your ongoing partnership in these unusual times.
Tech Information for Families
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Are there directions for logging in to the district Chromebook?
Hello Families,
In Quickstart Chromebook you will find the keys to logging in. Please know that student log ins (their name is their ID#) only work on district Chromebooks and laptops. Parent LMS accounts are for access to system tools like Gradebook, website, Home Access Center and Canvas Parent Ap.
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Can I find out more about how to get or use a wi-fi hotspot from the district?
The T-Mobile hotspots have unlimited data and can support several devices, so only one per family is needed.
The support for internet access at home page of the district website has links for how to connect to a home network.
The instructions are the same for connecting to the wireless network generated by the hotspot.
- This name, called a SSID, is printed on a label attached to the hotspot.
- The password is also printed on a label attached to the hotspot.
- The hotspots will advertise a wireless network named “Coolpad Surf ####” or “Franklin T9 ####”.
You can also connect the hotspot directly to both Windows and Chromebook devices using a micro-USB cable in addition to connecting wirelessly.
- The Coolpad Surf hotspots have a modular charger included so the USB cable can be unplugged from the charger and plugged into the computer.
- The Franklin T9 hotspots do not have a modular charger, so the family would need to provide their own micro-USB cable for this purpose.
- The hotspot will still advertise the wireless network while plugged in via USB so other family members may connect wirelessly at the same time.
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How do I access or help my child access a hosted meeting in Zoom?
Zoom is best accessed through Canvas. Teachers have course specific information, Zoom links, and passwords there.
The Zoom app is installed on all district devices. Students can also access Zoom from a web browser, if they are on a device that does not have the app downloaded.
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How do I reset my elementary student's password?
Here are directions for how students can change their passwords from home on their district chromebooks.
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How do I update my phone number or email with the school?
Guardians can log in with their gradebook/Info user name and password to our Home Access Center. Link here for directions to log in and update information.
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How do I update the school computer?
For Chromebooks: To ensure you are using the latest version of Chrome browser for our district, please follow the instructions on the .pdf below to update your PC or Chromebook.
Updating Google Chrome Operating System
For PCs: District updates are provided through Software Center and not through Microsoft Windows Update. Please follow instructions on the .pdf below to update your software.
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What if we are having trouble logging in to instructional tools?
There are several key steps to troubleshooting steps you can try before completing the form requesting support.
If family members share a computer it is often necessary to clear the cache before the next user logs in to a digital resource.
If using a tool that has a google account log in, make certain you have logged out of any personal google accounts on that device or try incognito mode.
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What if we are having challenges with Zoom on our Chromebooks?
For some of our student Chromebooks they are struggling with Zoom audio and video reliability. This is an issue that Zoom is aware of and working on a long-term solution for schools using Chromebooks. There are some recommendations teachers can use when using Zoom if they should experience problems. It is the combination of audio and video that is the struggle.
For students:
- Shutdown (power button) and restart your Chromebook every morning.
- Ensure you have a strong WIFI signal on Chromebook.
- Ensure your computer is fully charged and plugged into a power outlet.
- Ensure the computer is positioned to provide proper ventilation to avoid CPU overheating.
- Close all unused/non-active browser tabs in your browser.
- Mute your microphone in Zoom, use the microphone only when speaking. Use Zoom chat.
- Use the Speaker View only, not the Gallery View in Zoom.
- If the above does not work, try turning off your camera in Zoom.
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What will a parent LMS account provide me?
LMS is processing parent account reset requests. Parent accounts will allow access to Home Access Center, gradebook, Canvas, district website and mobile app (Blackboard).
Chromebooks are only set up for student log ins.
In setting up your account - did you know if you complete the challenge responses you can utilize the Forgot Password option at any time?
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Who has YouTube access to view from home?
In looking ahead to students who might be using district devices, a reminder that the district access to YouTube is limited to grades 6-12. Students in elementary school who need to use school devices or work within our district Google Apps environment will not be able to access Youtube videos on a school device.
