Family Technology Support

  • Technology Updates

     

  • Troubleshooting Tips

    Try these first before opening a ticket.

    1. Clear Cache
    2. In Zoom, turn off camera
    3. Shut down and restart computer

Need Help?

  • For computer repair issues, please select the link for Appointments on the left menu to schedule a time to bring the computer in.

    For issues not related to broken hardware, please use the Quicklink to the right for Family Tech Help Request ticket. Be as detailed about your need for support and a member of our technical team will contact you to assist.

    Call in during school hours to 425-385-4357 (HELP)

    Thank you for your ongoing partnership in these unusual times.

Tech Information for Families

  • Are there directions for logging in to the district Chromebook?

  • Can I find out more about how to get or use a wi-fi hotspot from the district?

  • How do I access or help my child access a hosted meeting in Zoom?

  • How do I reset my elementary student's password?

  • How do I update my phone number or email with the school?

  • How do I update the school computer?

  • What if we are having trouble logging in to instructional tools?

  • What if we are having challenges with Zoom on our Chromebooks?

  • What will a parent LMS account provide me?

  • Who has YouTube access to view from home?