Living and working with others are communication-intensive activities. The better we understand what other people are feeling and wanting, and the more clearly others understand our goal and feeling, the easier it will be to make sure that everyone is pulling in the same direction, according to the New Conversations Initiative Seven Challenges Workbook. In refining our students ability to observe the process of communication both in person or virtually, we equip them to be able to both participate in and observe their exchanges and determine what went well and what could have made the communication more effective.